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Payment & Shipping

Placing an order
By clicking on the "Store" button in the header and after selecting the appropriate category from the "Categories", the products are displayed. By clicking on the selected product, higher resolution images and more detailed description appear of the product. You can place the order of the product by selecting the quantity and clicking on the "Add to Cart" icon.
 If more than one item is to be ordered, click on the "Continue Shopping" button.
When the products to be ordered are selected and placed in the cart, clicking on the cart icon at the top right will display the list, quantity and gross price of the products in the cart. You may then change the quantity of the order or delete an item using the "Delete" button.
By clicking on the "Go to checkout" button, the User must enter his or her name, e-mail address and telephone number, then by clicking on the "Go to delivery methods" button he or she must enter the delivery address and then by clicking on "Go to payment method" the User can select the payment method. The User may then check his or her order. By purchasing on the Website, the Customer declares that he or she has read and accepts these GTC the Privacy Policy published on the Website. The User may send the order by clicking on the "Order" button.
The Customer may get more information on https://mandorlaessences.com/ during the ordering process about the paying methods (SimplePay), delivery (GLS courier service, delivery to GLS parcel point) and receipt options.
 
Shipping abroad
We deliver from the Web Shop to addresses outside the territory of the source country (Hungary), within the EEA. Delivery fees vary by GLS zones. The price will be displayed automatically after the delivery address is entered. In case of delivery abroad, the final price of the order must be fulfilled according to the payment method(s) specified to above.

Before finalizing the ordering process, you can always go back to the previous phase in the top menu bar (Data, Shipping Method, Payment Method, Data Verification) and you can change the previously added data. By pressing the "Order" button the order is sent and the system will provide the order number. After the end of the ordering process, it is still possible to change the order until the arrival of the e-mail about the cancellation and dispatch of the order (not the automatic confirmation), but maximum within 1 hour after sending the order, by sending an e-mail to the Customer service.

After sending the order, the User will receive an automatic confirmation e-mail to the address recorded during registration. If the automatic confirmation is not received within the expected time period from the sending of your order, but no later than within 48 hours, the Customer is released from the obligation to make an offer or a contractual obligation. The order and its confirmation shall be deemed to have been received by the Service Provider or the User when it becomes available to him or her. The Service Provider excludes its responsibility for the confirmation if it does not arrive on time because the User provided an incorrect e-mail address during registration, the message was placed in the "spam" folder, or the lack of free storage space in the e-mail account may be on the mail server cannot receive a message as a result of an error.
The status of the order is indicated by sending an additional e-mail in which the status of the order is: "Order processed", "Delivered to Courier Service". The Service Provider will send a similar confirmation by e-mail if the order is rejected. The information specified in the law will be sent by the system in the automatic confirmation e-mail, and the invoice will be sent in a separate e-mail within 14 days.

Information about selected products, shipping and receipt

The essential characteristics and the instructions for the use of the goods that can be purchased can be found in detail on the page of the specific product. If you have any questions about the products available for ordering before the purchase, our Customer service is at your disposal, whose contact details can be found in point 9 of this document.
The Service Provider reserves the right to change the price of the products that can be ordered from the Website, provided that the change takes effect simultaneously with its appearance in the Web Shop. The change does not affect the purchase price of products already ordered. If an incorrect price is indicated on the site, especially with regard to the price of 0 HUF or 1 HUF, which is obviously incorrect or possible due to a system error, the Service Provider is not obliged to deliver the product at the wrong price. The Service Provider may offer to deliver the product at the correct price, however in this case the User can withdraw the purchase on the phone or by sending an e-mail. In cases where the requested quantity of a product is not available, the system will offer to order the remaining quantity. The delivery deadline for the remaining quantity is negotiable. The remaining quantity can be withdrawn by the Partner – on the phone or by e-mail - after consultation.

 In case of an order containing items unavailable in our warehouse, the Customer Service will send the delivery deadline of the product in writing (e-mail), which must be confirmed by the User in writing (e-mail) because only then is the order considered final. In case of force majeure (war events, natural disaster, strike, loss of production caused by suppliers, etc.), the Service Provider is released from the obligation to deliver and the confirmed delivery deadline. In such a case, the Service Provider will do everything in its power to continue the delivery as soon as possible.
 In the case of products in stock, the Service Provider's logistics partner will deliver the ordered product to the given address within 14 days, but no later than within 30 days from the automatic confirmation of the order. In some cases, the delivery time may be longer, of which the Customer service will inform the Customer by e-mail.

 

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